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Google Rating

4.6

Based on 32 reviews

Service Pros Plumbing and Heating

4.6

15:23 27 Oct 21

I called at 4:00 in the afternoon with a leaky pipe. Mark was at my house at 8:00 the next morning! Polite, personable, and professional. He also works fast. I'll be sure to call him first next time I have any plumbing problems.

14:58 24 Sep 21

Had Mark and his team over to finish the installation of our radiant heat system as well as some other odds and ends. I had nothing but a great experience. He was prompt, professional, and the quality of his work is exceptional. I wouldn't hesitate to recommend Mark, his team and Service Pros plumbing to my friends and family.

13:05 13 Sep 21

14:47 02 Feb 21

Mark with Service Pros came to the house to do an initial full-house inspection of our plumbing. As new, first time house owners, I had zero issues paying for this service fee, though most plumbers do free quotes.The value of Mark going through the whole house plumbing features, educating me along the way, taking digital photos and notes for later reference (if need be), and pointing out potential issues that could arise, far outpriced the actual service fee. I left the consult more knowledgeable about my house. Even more, I saw how detailed oriented and educated Mark is (definitely a distinguishing factor than other plumbers I have worked with). It is evident that Mark puts integrity and customer service first. As someone who knows nothing about plumbing, Mark has undoubtedly become a trusted source of knowledge and expertise.Another thing that I appreciated was how efficient he was, even while being extremely thorough. He was not here to sell but to educate on options - including Service Pro membership options. His business acumen is centered around the customer experience and trust, and it shows in the best way.We are working with Service Pros to re-build a bathroom back in our basement. We decided to go with Service Pros because of the first experience, and investment in knowing that you are getting a plumber that is not just trying to check the box on a job but one that will do it right and with care. The project will require demoing the floor to re-piping and repositioning the drain. Service Pros will also be installing a toilet, sink, and shower. Though this is a big undertaking, I have no doubt that Service Pros are the ones to do the job right the first time. I am confident calling Mark because he has taken the time to get to know our house, our plumbing needs, and personal preferences.I look forward to updating my review once our basement bathroom has been completed by Service Pros!

00:19 27 Oct 20

II got my water heater replaced. In three words: the service was great!The technician (Vince) was so professional with more detailed explanations and recommendations.The price was reasonable.I will definitely recommend it anyone, and mostly Vince.

02:12 08 Apr 20

Mark is very fast and does high quality work. Got our water heater back up and running in less than 30 minutes. WOW!

16:51 20 Jan 20

Cannot recommend highly enough! Service Pros is so professional, timely, & reliable that I even send my own clients to them. The owner, Mark Nelson, is a wonderful man. In addition to 30+ years of experience, Mark truly values excellence & growth. Thanks for running such a great company Mark!!!

23:28 31 Oct 19

Top notch service and Mark goes the extra mile to make sure it's done correctly and the customer is happy.

17:44 30 Oct 19

Mark and Vince, thanks for repairing the water pipe that was leaking! Called Service Pro Plumbing and Heating and they were able to squeeze us in and come out right away and fix the leak. Highly recommended!

00:54 21 Dec 18

Mark is a hell of a dude. He arrived at my door-step an hour early,on the same day that I called. He fixed the issue with my toilet in under 15 mins. Very generous and refused money for this task. I fully and 100 percent recommend to family, friends and strangers. Thank you again Mark.

11:43 08 Nov 18

Very happy with the experience. The only company i call. Thanks

07:14 19 Oct 18

Excellent on time service and very polite.

23:25 13 Jun 18

After calling three different plumbers, who were very nice but could not take my business for a week, Service Pros was able to come fix our shower handle (so that we could stop the water!) within the same day, and just a couple hours after calling. Mark was kind and courteous on the phone, and wonderfully professional in person. They are transparent with costs and not out to price gauge.

12:00 03 Jun 18

Excellent service call for our hot water heater—fixed and explained well. They even troubleshot our water softner and reprogrammed it to work better with the heater—despite the fact they didn’t install the softner. We heartily recommend and will use them again. — Doug and Amy (NW Rochester)

14:13 16 May 18

Mark is the man for the job. There is no one more qualified and experienced as he is! I've asked him to handle multiple jobs at my house. Thanks Mark!

08:36 06 Apr 18

Sent Mark an email. He arrived the next morning and had the water heater fixed in no time. Would recommend.

17:39 23 Mar 18

I had my water softener replaced by Mark and I know that he stands behind it should anything go wrong. I love my new softener. And now more recently I have had Mark fix a pipe from my washer that was leaking. He did a great job ... no leaking!

22:41 11 Aug 17

Great customer service! Very knowledgeable and prices were very fair. Would definitely use again!

Jeffrey D. Reimer, CPA, MBA

13:00 03 Aug 17

Mark Nelson of Service Pros Plumbing provides great service and stands behind his work. I had a toilet repair that required a return visit. Even though the recurring problem was not due to his work, Mark took care of the problem without an additional charge. I highly recommend Service Pros Plumbing for all your plumbing needs.

Randy E. Oyarzabal

13:56 25 May 17

I'm a repeat customer for 2 years now. Mark and his crew are reliable, friendly and do an excellent job the first time!

20:29 02 Mar 17

I needed a new water softener and Mark Nelson very quickly ordered a new one for me. The price was excellent and his customer service was top notch as always. He is very professional and takes great care with his installations. Mark is someone I can count on to do a great job every time!

Jesse Guggisberg

13:51 15 Dec 16

20:12 27 Sep 16

Mark has done work for me on a multiple occasions. The price is right, service is dependable and he is always friendly and courteous.

17:55 14 Jul 16

PROMPT SERVICE! One call to the business, basic/convenient conversation and within a half hour they were on the job. They hire smart, competent employees who do timely work and keep it neat.

Shelly Buchanan

12:41 07 Apr 16

Mark has done multiple projects for us at our home and my mom's. He is very good at what he does, he's honest, and he responds quickly. He is great to work with and I would recommend him to anyone!

23:08 11 Nov 15

Incredible service - I highly recommend this company for any type of plumbing needs.

15:28 16 Mar 15

Mark @ Service Pros is GREAT to work with. We had a water heater leak all over our basement. I knew just who to call. I talked to Mark on the phone and he diagnosed the problem and was at my house the next morning. My family is lucky to have Mark in our corner. Thanks Mark!

22:28 13 Jan 14

Professional, thorough, prompt and friendly service. Couldn't possibly ask for better service.

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